Frequently Asked Questions

Log In & Account Expiration


Web vs Desktop Client


Get Started


Other Questions


Manage & Share Files and Folders

Join Box User Community On Slack


Log In & Account Expiration

How to Log In

Visit the Box login page.  Depending on if you are MITRE employee or an external partner, you will choose from one of the two login options:

log in options for box

If you are having issues logging in, please contact  

Account Expiration

Box licenses are limited, and may be pulled back after six months of inactivity. 

If that happens to you, know that your content is not lost.   Email and admins will restore your account.

Getting Started

Getting Started with Box

YouTube Video by Box Support

Getting Started for Beginners

Online guide written by Box Support

Using Box Every Day

Demo presented by Box Support

Box University Courses- Self Paced

Access self-paced user content or register to attend any of their Live Online Classes.

Manage & Share Files and Folders

Box has a library of useful articles Managing Files and Folder that cover common task such as managing folders and sharing files.  We pulled a few of our favorite ones!


Create New Files & Folders

Understand Box Folder Settings

Search for Files, Folders, and Content

Using Collections

Request Content

Web vs Desktop Client

The easiest way to manage files in Box is via your browser (web app). You can upload, download, and edit files via the online view.

If you would like to edit files using applications on your computer (e.g., Word or Excel), you would need to install Box Tools as a “helper” application.



Installing Box Tools

Available for both Mac and PC


Opening and Editing Files with Box Edit

Other Questions?

Contact the MITRE Partnership Network support team via